{"id":795,"date":"2024-01-02T15:47:58","date_gmt":"2024-01-02T14:47:58","guid":{"rendered":"https:\/\/help.kenexos.com\/functions\/"},"modified":"2024-01-25T19:24:02","modified_gmt":"2024-01-25T18:24:02","slug":"functions","status":"publish","type":"page","link":"https:\/\/help.kenexos.com\/en\/functions\/","title":{"rendered":"Functions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"795\" class=\"elementor elementor-795 elementor-143\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4876660 e-flex e-con-boxed e-con e-parent\" data-id=\"4876660\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a70b63 elementor-widget elementor-widget-text-editor\" data-id=\"5a70b63\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"\/\">KENEXOS Help Center<\/a> | Functions<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a570e76 elementor-widget elementor-widget-heading\" data-id=\"a570e76\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The functions of KENEXOS\u00ae  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0fab754 e-flex e-con-boxed e-con e-parent\" data-id=\"0fab754\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f87fe58 e-con-full e-flex e-con e-child\" data-id=\"f87fe58\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efe0bb9 elementor-widget elementor-widget-heading\" data-id=\"efe0bb9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Master data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b01da1 elementor-widget elementor-widget-text-editor\" data-id=\"3b01da1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><a href=\"#Ticketkategorien\">Ticket categories<\/a><\/li>\n<li><a href=\"#Tickettypen\">Ticket types<\/a><\/li>\n<li><a href=\"#Ticketprioritaeten\">Ticket priorities<\/a><\/li>\n<li><a href=\"#Ticketstatus\">Ticket status<\/a><\/li>\n<li>Attributes<\/li>\n<li>Contract types<\/li>\n<li>Contract status<\/li>\n<li>Business partner types<\/li>\n<li>Test types<\/li>\n<li>Manufacturer<\/li>\n<li>Manufacturer types<\/li>\n<li>Object types<\/li>\n<li>Project status<\/li>\n<li>Project types<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f95e781 e-con-full e-flex e-con e-child\" data-id=\"f95e781\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f0df30 elementor-widget elementor-widget-heading\" data-id=\"2f0df30\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Projects<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d79e78 elementor-widget elementor-widget-text-editor\" data-id=\"8d79e78\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Project<\/li>\n<li>Team<\/li>\n<li>Contact person<\/li>\n<li>Project structure<\/li>\n<li>Plan structure<\/li>\n<li>Files<\/li>\n<li>Objects<\/li>\n<li>Form templates<\/li>\n<li>Construction diaries<\/li>\n<li>Contracts<\/li>\n<li>Forms<\/li>\n<li>Service plans<\/li>\n<li>Comments<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8787fb0 e-con-full e-flex e-con e-child\" data-id=\"8787fb0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a4d830 elementor-widget elementor-widget-heading\" data-id=\"2a4d830\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tickets<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d73215 elementor-widget elementor-widget-text-editor\" data-id=\"6d73215\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Ticket<\/li>\n<li>Linked tickets<\/li>\n<li>Position on plan<\/li>\n<li>Attributes<\/li>\n<li>Forms<\/li>\n<li>Comments<\/li>\n<li>Files<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d441215 e-con-full e-flex e-con e-child\" data-id=\"d441215\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f486b39 elementor-widget elementor-widget-heading\" data-id=\"f486b39\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service provider<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abf2810 elementor-widget elementor-widget-text-editor\" data-id=\"abf2810\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Service provider<\/li>\n<li>People<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bdf3f0c e-flex e-con-boxed e-con e-parent\" data-id=\"bdf3f0c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5ce199b e-con-full e-flex e-con e-child\" data-id=\"5ce199b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8dd1bf4 elementor-widget elementor-widget-heading\" data-id=\"8dd1bf4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Business partner<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-878ef13 elementor-widget elementor-widget-text-editor\" data-id=\"878ef13\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Business partner<\/li>\n<li>People<\/li>\n<li>Attributes<\/li>\n<li>Service provider<\/li>\n<li>Projects<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33a9d12 e-con-full e-flex e-con e-child\" data-id=\"33a9d12\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6514d9d elementor-widget elementor-widget-heading\" data-id=\"6514d9d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Objects<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14a0228 elementor-widget elementor-widget-text-editor\" data-id=\"14a0228\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Object<\/li>\n<li><span style=\"background-color: transparent; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\">Subordinate objects<\/span><\/li>\n<li>Attributes<\/li>\n<li>Files<\/li>\n<li>Service plans<\/li>\n<li>Tickets<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca66e7f e-con-full e-flex e-con e-child\" data-id=\"ca66e7f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24a52ab elementor-widget elementor-widget-heading\" data-id=\"24a52ab\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Authorizations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f678f8f elementor-widget elementor-widget-text-editor\" data-id=\"f678f8f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><span style=\"background-color: transparent; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\">Users<\/span><\/li>\n<li><span style=\"background-color: transparent; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\">Rollers<\/span><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-95b013a e-con-full e-flex e-con e-child\" data-id=\"95b013a\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7269466 e-flex e-con-boxed e-con e-parent\" data-id=\"7269466\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b8d54d6 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b8d54d6\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-054286d e-flex e-con-boxed e-con e-parent\" data-id=\"054286d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c773459 e-con-full e-flex e-con e-child\" data-id=\"c773459\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d9e77d elementor-widget elementor-widget-menu-anchor\" data-id=\"2d9e77d\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"Generalinformation\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf7f9ca elementor-widget elementor-widget-text-editor\" data-id=\"bf7f9ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>General information<\/strong><\/h5>\n<p>Master data is always recorded in KENEXOS\u00ae according to the same principle.<\/p>\n<p>Open the &#8220;Search&#8221; tab, which is always open, and select the corresponding work area according to the following sections. You will then automatically receive a list of all existing master data, as shown below.<\/p>\n<p>To edit existing master data, please click on the first entry in the results list and select &#8220;Edit&#8221;. To enter new data, click on the &#8220;New&#8221; symbol.<\/p>\n<p>For master data that is entered in a tree structure (e.g. ticket category), please click directly on &#8220;Edit&#8221;.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d2815b6 e-con-full e-flex e-con e-child\" data-id=\"d2815b6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2857dd elementor-widget elementor-widget-image\" data-id=\"e2857dd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/help.kenexos.com\/wp-content\/uploads\/2024\/01\/Suche-in-KENEXOS.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Suche in KENEXOS\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzU2LCJ1cmwiOiJodHRwczpcL1wvaGVscC5rZW5leG9zLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNFwvMDFcL1N1Y2hlLWluLUtFTkVYT1MucG5nIn0%3D\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"605\" height=\"208\" src=\"https:\/\/help.kenexos.com\/wp-content\/uploads\/2024\/01\/Suche-in-KENEXOS.png\" class=\"attachment-large size-large wp-image-756\" alt=\"\" srcset=\"https:\/\/help.kenexos.com\/wp-content\/uploads\/2024\/01\/Suche-in-KENEXOS.png 605w, https:\/\/help.kenexos.com\/wp-content\/uploads\/2024\/01\/Suche-in-KENEXOS-300x103.png 300w\" sizes=\"(max-width: 605px) 100vw, 605px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82e5b67 e-flex e-con-boxed e-con e-parent\" data-id=\"82e5b67\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56cb574 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"56cb574\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-678346c e-flex e-con-boxed e-con e-parent\" data-id=\"678346c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-89be623 e-con-full e-flex e-con e-child\" data-id=\"89be623\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6706b11 elementor-widget elementor-widget-menu-anchor\" data-id=\"6706b11\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"Ticketcategories\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-243e179 elementor-widget elementor-widget-text-editor\" data-id=\"243e179\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>1. ticket categories<\/strong><\/h5>\n<p>Proceed as described in the &#8220;General&#8221; section to switch to the &#8220;Ticket categories&#8221; workspace and click on &#8220;Edit&#8221;.<\/p>\n<p>Select &#8220;Add&#8221; to add a new entry at the top of the list.<\/p>\n<p>Select &#8220;+&#8221; to add another subordinate entry to an entry.<\/p>\n<p>Select the recycle bin icon to delete an entry and confirm the following confirmation prompt.<\/p>\n<p>To change the structure (superordinate and subordinate entries), you can move them using &#8220;Drag &amp; Drop&#8221; via the symbol on the left-hand side of each entry.<\/p>\n<p>Once you have made your adjustments, click on &#8220;Save&#8221; or &#8220;Cancel&#8221; if you do not want to save the changes.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66e7904 e-con-full e-flex e-con e-child\" data-id=\"66e7904\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-390d9af elementor-widget elementor-widget-image\" data-id=\"390d9af\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/help.kenexos.com\/wp-content\/uploads\/2024\/01\/ticketkatigorien.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"ticketkatigorien\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzU4LCJ1cmwiOiJodHRwczpcL1wvaGVscC5rZW5leG9zLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNFwvMDFcL3RpY2tldGthdGlnb3JpZW4ucG5nIn0%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"149\" height=\"372\" src=\"https:\/\/help.kenexos.com\/wp-content\/uploads\/2024\/01\/ticketkatigorien.png\" class=\"attachment-large size-large wp-image-758\" alt=\"\" srcset=\"https:\/\/help.kenexos.com\/wp-content\/uploads\/2024\/01\/ticketkatigorien.png 149w, https:\/\/help.kenexos.com\/wp-content\/uploads\/2024\/01\/ticketkatigorien-120x300.png 120w\" sizes=\"(max-width: 149px) 100vw, 149px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4952d58 e-flex e-con-boxed e-con e-parent\" data-id=\"4952d58\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cb6137 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1cb6137\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e783661 e-flex e-con-boxed e-con e-parent\" data-id=\"e783661\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f9d3f32 e-con-full e-flex e-con e-child\" data-id=\"f9d3f32\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfa0838 elementor-widget elementor-widget-menu-anchor\" data-id=\"dfa0838\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"Tickettypes\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a70e57 elementor-widget elementor-widget-text-editor\" data-id=\"9a70e57\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>2. ticket types<\/strong><\/h5><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1effcab e-con-full e-flex e-con e-child\" data-id=\"1effcab\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-293ef94 elementor-widget elementor-widget-image\" data-id=\"293ef94\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/help.kenexos.com\/wp-content\/plugins\/elementor\/assets\/images\/placeholder.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dbdf949 e-flex e-con-boxed e-con e-parent\" data-id=\"dbdf949\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-167443c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"167443c\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f4538d2 e-flex e-con-boxed e-con e-parent\" data-id=\"f4538d2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d03c5bf e-con-full e-flex e-con e-child\" data-id=\"d03c5bf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6c91fa elementor-widget elementor-widget-menu-anchor\" data-id=\"f6c91fa\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"Ticketpriorities\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e5236d elementor-widget elementor-widget-text-editor\" data-id=\"4e5236d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>3. ticket priorities<\/strong><\/h5>\n<p>Proceed as described in the &#8220;General&#8221; section to switch to the &#8220;Ticket priorities&#8221; work area.<\/p>\n<p>Enter the name of the priority in the corresponding &#8220;Priority&#8221; field. For &#8220;Due date (proposal)&#8221;, please enter an integer value that is added to the creation date in days.<\/p>\n<p><strong>Example:<\/strong> <br \/>You record on 1.3. one ticket, with the priority &#8220;High&#8221; shown, three days are added and 4.3. is automatically set as the due date in the ticket.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ac003c e-con-full e-flex e-con e-child\" data-id=\"5ac003c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-363c1d8 elementor-widget elementor-widget-image\" data-id=\"363c1d8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/help.kenexos.com\/wp-content\/uploads\/2024\/01\/ticketprioritaeten.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"ticketprioritaeten\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzYwLCJ1cmwiOiJodHRwczpcL1wvaGVscC5rZW5leG9zLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNFwvMDFcL3RpY2tldHByaW9yaXRhZXRlbi5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"507\" height=\"355\" src=\"https:\/\/help.kenexos.com\/wp-content\/uploads\/2024\/01\/ticketprioritaeten.png\" class=\"attachment-large size-large wp-image-760\" alt=\"\" srcset=\"https:\/\/help.kenexos.com\/wp-content\/uploads\/2024\/01\/ticketprioritaeten.png 507w, https:\/\/help.kenexos.com\/wp-content\/uploads\/2024\/01\/ticketprioritaeten-300x210.png 300w\" sizes=\"(max-width: 507px) 100vw, 507px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2492740 e-flex e-con-boxed e-con e-parent\" data-id=\"2492740\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b422f9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9b422f9\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3de59c2 e-flex e-con-boxed e-con e-parent\" data-id=\"3de59c2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ad3049f e-con-full e-flex e-con e-child\" data-id=\"ad3049f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f58428c elementor-widget elementor-widget-menu-anchor\" data-id=\"f58428c\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"Ticketstatus\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad53f9e elementor-widget elementor-widget-text-editor\" data-id=\"ad53f9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>4. ticket status<\/strong><\/h5>\n<p>Proceed as described in the &#8220;General&#8221; section to switch to the &#8220;Ticket status&#8221; work area.<\/p>\n<p>Please enter the name of the status under &#8220;Status&#8221;. Sorting is carried out according to the sort indicator shown under &#8220;Sorting&#8221;, which allows sorting by weighting that differs from the alphabet. Up to 6 statuses are currently supported, the color selection is made by clicking on &#8220;Color&#8221;.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf7f9bc e-con-full e-flex e-con e-child\" data-id=\"bf7f9bc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-849f0d2 elementor-widget elementor-widget-image\" data-id=\"849f0d2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/help.kenexos.com\/wp-content\/uploads\/2024\/01\/ticketstatus.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"ticketstatus\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzYyLCJ1cmwiOiJodHRwczpcL1wvaGVscC5rZW5leG9zLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNFwvMDFcL3RpY2tldHN0YXR1cy5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"605\" height=\"292\" src=\"https:\/\/help.kenexos.com\/wp-content\/uploads\/2024\/01\/ticketstatus.png\" class=\"attachment-large size-large wp-image-762\" alt=\"\" srcset=\"https:\/\/help.kenexos.com\/wp-content\/uploads\/2024\/01\/ticketstatus.png 605w, https:\/\/help.kenexos.com\/wp-content\/uploads\/2024\/01\/ticketstatus-300x145.png 300w\" sizes=\"(max-width: 605px) 100vw, 605px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>KENEXOS Help Center | Functions The functions of KENEXOS\u00ae Master data Ticket categories Ticket types Ticket priorities Ticket status Attributes Contract types Contract status Business partner types Test types Manufacturer Manufacturer types Object types Project status Project types Projects Project Team Contact person Project structure Plan structure Files Objects Form templates Construction diaries Contracts Forms [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-795","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - 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